Product FAQs


How do I clean my fan?

Per the instructions provided in your instruction manual, we recommend that you clean the non-electrical parts of your fan frequently to maintain optimum fan performance. Ensure that your fan is unplugged before cleaning.

Tower fans- Clean your fan by using the brush attachment on your vacuum cleaner to vacuum the intake grills to remove lint and dirt. For safety purposes, never open these units for any reason.

Stand /Table/Wall Mount fans- Disassemble your front and rear grills. Reverse the assembly instructions found in the product instruction manual to disassemble the blade parts. The grills and blade may be immersed to be cleaned with a mild detergent and water. Wipe all other parts with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor. DRY ALL PARTS COMPLETELY BEFORE REASSEMBLING.

Box fans- Using a Phillips head screwdriver, remove the screws on the outside perimeter of the front grill. Remove the front grill, exposing the fan blade. Wipe the blade with a soft damp cloth. Use a mild detergent if necessary. Be sure not to touch the motor or any other electrical components.

Floor fans- Wipe the fan with a soft, damp cloth. Use a mild detergent if necessary.

For all fan types- Clean your fan by using the brush attachment on your vacuum cleaner to remove most lint and dirt. We also recommend using a can of compressed air to clean dirty or dusty interior blades. Compressed air can be purchased at most hardware and office supply stores.

Is it necessary for me to lubricate or oil the motor on my fan?

No, your fan motor comes fully lubricated out of the box. It does not need to be lubricated or oiled prior to use. We highly recommend against lubricating or oiling the fan at any time.

My fan will not start. Why?

Try moving your fan to another outlet in a different room. It is possible that there could be a problem with the wall outlet. If your outlet checks out, the fuse within the plug could be blown or there could be a problem with the product. To replace the fuse, refer to your user manual. For further assistance, send a message to our Customer Service team.

The box of my fan states it includes a fused safety plug. What does this mean?

The safety plug is a safety feature that can be found on all of our residential fans. It is a safety device that is designed to cut off electric current to the fan if the device detects a potentially hazardous electrical fault in the fan's motor or power supply. The fuse is replaceable and replacement fuses can be purchased at any hardware store. For instructions on how to replace your fuse, please refer to your user manual.

The fan on my heater is running; but there is only cold air coming out of the heater. Is that normal?

Here are some common reasons why a heater may blow cool air:
  1. Some heaters have a fan only setting which will enable the user to use the heater as a fan. If your model has that feature, check to see if the heater is on the fan only setting.
  2. If the heater is on one of the heat settings, rather than the fan only setting, then it may have overheated and shut off power to the heater. Follow the reset instructions found on the heater or in the owners manual.
  3. With some digital thermostats, the fan will run for 30 seconds without heat once the set temperature is reached. This is to blow out excess heat and ensure an accurate and consistent temperature reading.
  4. If the heater continues to blow cool air after checking the above suggestions, please contact customer support.

What are the power requirements for a fan?

Your fan has to use 120 volts and 60 hertz. We do not recommend using any more or less as it will damage the unit.

What do I do if my window fan gets wet?

Although Patton® window fans are resistant to light rain, if your fan gets wet, we recommend you to unplug it and let it dry before plugging it back in for use.

Can I leave my window fan in the window when it rains?

All window fans have an enclosed motor which will allow you to use your fan safely when it is raining. However, we advise that you remove your product from the window during heavy inclement weather as powerful winds could blow water into your home.

What is a window fan?

Patton® window fans are designed specifically to fit virtually all windows. Patton® window fans have special features for this purpose, such as extender panels and windowsill holders. Installation of our window fans is designed to be quick and easy, with no tools required. Options available on window fans include the following: electric reversibility for air intake, air exhaust, or even air exchange; thermostats; digital thermostats; temperature displays; and sleep settings for quieter performance at night. Thermostats are particularly useful on window fans, as most people tend to use this type of fan in their bedroom. You can set the thermostat to your desired comfort level. The thermostat will then automatically turn the window fan on or off, in order to maintain your set temperature. This feature is especially welcome in the fall or early spring. As the night air cools down, your fan will turn off, and then turn on again as the morning sun begins to warm your room.

What is CFM?

CFM stands for Cubic Feet per Minute. This is a measurement of how much air the fan moves. Be careful of claims made by manufacturers, as there is no industry standard on how to test CFM. Testing can be done in a wind tunnel, a vacuum, or open area. Each provides a different resistance to the fan blades and cannot be directly compared.

Why is it beneficial to use a fan along with an air conditioner?

You can potentially save on cooling costs by turning up your whole-house thermostat and using the breeze from a fan to help you feel cooler.

Can I use my box fan in a window?

No, box fans are not designed with window use in mind. Since they do not provide the secure fit of a window fan, they are more likely to fall out of the window. Box fan motors are also not designed to be rain-resistant, as are those of window fans.

How can I clean the dust off of the blades inside my fan?

The easiest way to clean dust off of internal fan blades is through the use of compressed air. Cans of compressed air can be purchased at most hardware and office supply stores.

How do I assemble the PX400?

How does sleep mode work?

When sleep mode is activated, the fan will cycle through all speed settings in sequential order.

How does the timer function on my fan work?

This function allows you to set the length of time your fan will run before it automatically turns off. The length of time varies from model to model. Please see your user manual for more information.

How far away can I be from the product and still be able to use my remote?

If your fan includes a remote control, all remotes have a range of up to 15ft, provided a fully charged battery is installed correctly. Note: In order for the remote to work properly, you must point the remote directly at the control panel and ensure that there are no obstructions blocking the space between you and your fan.

I am trying to clean my front grill, but i can not get it off.

Certain models do not have a removable front grill. We suggest utilizing a can of compressed air to remove dirt and dust from blades or by using the brush attachment on your vacuum cleaner to vacuum the intake grills to remove lint and dirt. If your fan does have a removable front grill, please refer to the manual for cleaning instructions.