Product FAQs


Can I place my heater against a wall?

Most heaters should not be placed directly against walls because the air intake will be blocked, although some heaters are designed with the air intake in the front so they can be placed against the wall. Check the owner's manual for details regarding the correct placement of your specific model.

What do I do if my heater does not operate?

  • UNPLUG THE UNIT and make sure the heater is placed in an upright position.
  • If the unit has a thermostat, it may be set too low. Turn the thermostat to its highest setting until the heater restarts. Make sure the Selector is in the High, Low, or Eco-Smart(TM) setting.
  • Make sure the electrical outlet or circuit breaker is working.
  • Check for obstructions. If you find an obstruction turn the heater OFF, and UNPLUG THE UNIT. Carefully remove the obstruction and follow the reset instructions.
  • DO NOT attempt to open or repair the heater.
  • If your heater is still not operating, please refer back to the troubleshooting section of your user manual.

Why does my heater keep shutting off?

Here are some common reasons that portable electric heaters shut off:

  • The thermostat on the heater is not set high enough.
  • The heater needs to be reset due to an overheat situation. Consult your owners manual for additional details.
  • If the unit has tip-over safety protection: To reset, simply place the heater in an upright position on a level surface.

What if the incorrect temperature is displayed?

It takes several minutes for the heater to provide an accurate reading, so allow the heater a few minutes to adjust the temperature display. Also keep in mind that portable electric heaters measure heat directly near the heater - the temperature may vary from the reading on your wall thermostat.

How do I clean my heater?

Always unplug the heater before cleaning and allow the heater to cool down.

  • Clean the unit with a soft cloth moistened with a mild soap solution.
  • NEVER use abrasive or flammable solvents to clean the unit.
  • After cleaning, be sure to completely dry the unit with a cloth or towel.
  • Store Heater in a cool, dry location.
  • It is recommended that you store the unit in its original carton.

TIP: Over time, dust may accumulate on the front grill. This can be removed by wiping the unit with a damp cloth.

Why does my heater turn on and off all the time?

The heater might start turning on and off frequently. This is called cycling. Cycling occurs when the temperature in the area around the heater is extremely close to the temperature that the heater is set to maintain; as such, slight temperature changes can cause the unit to cycle on and off. Slightly raising or lowering the thermostat can usually reduce this effect. Note: The heater will cycle more often in a High heat setting then in a Low heat setting because the air heats up more quickly.

Can I use an extension cord with my heater?

No, never use with an extension cord or relocatable power tap (outlet/power strip). Always plug heaters directly into a wall outlet/receptacle. Do not plug any other electrical devices into the same outlet/receptacle as your heater.

When I turn my heater from low to medium or high should the fan speed increase?

The fan speed should not change when you change the heat setting, the amount of heat being produced will change but the fan speed will remain the same.

NOTE: Fan speeds are held constant to ensure that the fan does not offset heat output.

Can I use my heater in a bathroom?

Most heaters should not be used in bathrooms or in wet areas. Only heaters that are UL rated for bathroom use should be used in bathrooms.

How are heaters rated?

Heaters are rated by the amount of heat that they produce which is measured in BTU's or British Thermal Units. The average peak output of an electric heater for 1500 watts is 5120 BTUs per hour.

How do I set the digital thermostat?

To preset a specific comfort level between 65F and 85F, adjust the thermostats temperature setting to your desired temperature reading. The Display will show the selected temperature reading. When the preset temperature is reached, the heater will shut off. When the room temperature drops below the preset temperature, the heater will automatically turn on again to maintain the preset temperature level.

How do I set the manual thermostat?

  • Turn the Thermostat Control clockwise to the highest position to start heater. Allow heater to operate and warm up the room.
  • When the desired temperature/comfort level is reached, lower the temperature setting by turning the Thermostat Control counter-clockwise until the heater stops operating.
  • This will now be the unit's pre-set temperature level and the thermostat will now automatically maintain that temperature range by turning the heater ON and/or OFF accordingly.

I would like to buy a heater that I can use as my main source of heat. Which model would you suggest?

Portable electric heaters are intended for supplemental heating. They are not intended to replace central heating systems.